Free Dynamics 365 Training – Please circulate!
We are all being adversely effected by the Coronavirus, unfortunately many people may find themselves out of work or with theirs jobs at risk. As normality returns significant…
Neil Parkhurst
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MB-200: Microsoft Dynamics 365 Customer Engagement Core – Solutions
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
MB-200: Microsoft Dynamics 365 Customer Engagement Core – Subjects
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
MB-200: Microsoft Dynamics 365 Customer Engagement Core – Searching
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
MB-200: Microsoft Dynamics 365 Customer Engagement Core – 365 Admin Roles
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
Omnichannel for Customer Service and Facebook
We can now intergate Dynamics 365 with Facebook messenger using the Omnichannel for Customer Service app. I have been experimenting with this cool new feature and below you…
MB-200: Microsoft Dynamics 365 Customer Engagement Core – Security
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
The USD Accelerator – Technical Guide, Release History (3_1_0_0)
Overview The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. I am excited to announce release 3.1. This new release…
MB-200: Microsoft Dynamics 365 Customer Engagement Core – Field Security
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In…
Omnichannel for Customer Service and Power Virtual Agents
I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an…