Omnichannel for Customer Service and Power Virtual Agents

I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an obvious thing for me to review. In this post I will document how I created my first “omnichannel virtual agent” and make a few observations along the way.

A good starting point might be for me to describe the use case for…

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Omnichannel for Customer Service and Power Virtual Agents

I have recently been experimenting with both Omnichannel for Customer Service and Power Virtual Agents, as now the two can be a combined their integration seemed like an obvious thing for me to review. In this post I will document how I created my first “omnichannel virtual agent” and make a few observations along the…

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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