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Jim Townsend

165 Posts
49,287 Views
Dynamics 365 Customer Engagement

Cloud Services Shift Roles for System Administrators

Cloud computing has shifted many tasks away from system administrators who were previously responsible for managing servers which were located on premises or in dedicated data centers.  Many…

📅 21 June 2018 👁 193 views
Dynamics 365 Customer Engagement

File Storage Options for Dynamics 365 Portal

Microsoft offers Dynamics Portal as a way for external users to access information in Dynamics 365 (formerly Dynamics CRM). Portals are included in some Dynamics 365 subscriptions, and…

📅 11 May 2018 👁 162 views
Dynamics 365 Customer Engagement

Microsoft Dynamics 365: So Many Apps, So Little Time

I have been working with Microsoft Dynamics 365 since it was called Dynamics CRM.  The product was so successful that Microsoft took what was once three CRM products…

📅 11 May 2018 👁 458 views
Dynamics 365 Customer Engagement

Migrating from Parature to Microsoft Dynamics 365: Part 3

The discontinuation of Microsoft Parature is just over two weeks from now, so presumably nearly all customers have chosen a new software platform for customer service and migrated…

📅 30 April 2018 👁 146 views
Dynamics 365 Customer Engagement

Understanding Dynamics 365 and Office 365 Admin Roles

Managing Dynamics 365 instances If you run Microsoft Dynamics 365 (formerly Dynamics CRM) in the Microsoft cloud, you need to understand how your Dynamics instances relate to Office…

📅 22 March 2018 👁 133 views
Dynamics 365 Customer Engagement

Time is Running Out for Parature Migration to Dynamics 365

With Microsoft scheduled to shut down the Parature customer service solution on May 15, 2018, time is running out to convert to Microsoft Dynamics 365.  Microsoft offers a…

📅 12 March 2018 👁 281 views