Dynamics 365 Customer Engagement
Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is…
📅 2 November 2021
👁 214 views
Dynamics 365 Customer Engagement
Microsoft Dataverse (formerly the Common Data Service) is a cloud-based storage space. Dataverse allows you to securely store and manage data that’s used by your business applications such as Microsoft Dynamics 365 and the Power Platform. Data within Dataverse is stored within a set…
Dynamics 365 Customer Engagement
Microsoft have created a Power Platform Center of Excellence (CoE) starter kit enabling businesses to support colleagues (outside Technology) create PowerApps. This certainly caught my imagination (as someone from a customer service background)…
Dynamics 365 Customer Engagement
While Power Apps is part of most Microsoft 365 subscriptions, some users may not know how to take advantage of it. Explore six best practices for Power Apps and how to get…
Dynamics 365 Customer Engagement
An accessible canvas app will allow users with vision, hearing, and other impairments to successfully use it. Here are a few Microsoft guidelines to increase usability for all users, regardless of their…
Dynamics 365 Customer Engagement
Things not going to plan with your Dynamics deployment/update/upgrade? You could be caught in the messy middle….and having conversations that go something like this: Client: That’s not what I expected. Partner: Here’s…
Dynamics 365 Customer Engagement
Don’t get me wrong I’m not saying we shouldn’t have a smart, convenient, cost effective way for customers to access services. But should it always involve working on our terms? By that…
Dynamics 365 Customer Engagement
A number of organisations within the sector are looking at (or have implemented) field services to help manage and schedule repairs. But what is field services, what functionality could the sector make…
Dynamics 365 Customer Engagement
What is DTA 21? DTA 21 is the new three-year Memorandum of Understanding (MOU) between Microsoft and the Crown Commercial Services (CCS) which provides Special Pricing and Special…
📅 18 May 2021
👁 335 views
Dynamics 365 Customer Engagement
Been asked to implement Dynamics 365 (or any application for that matter)? I still remember the mix of pure fear and excitement as I was given the opportunity…
📅 17 May 2021
👁 106 views