How to turn “Doing More with Less” from a slogan into a strategy using Microsoft Copilot and Power Platform Customer Service Directors and IT leaders in UK housing associations face

As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are forced to rely on rigid, expensive, and outdated systems. These

Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny imposed by the Housing Ombudsman. Additionally, they handle the daily reality of supporting front-line

As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your teams are often trapped, forced to work with rigid, expensive,

From a blank page to go live, these phases are designed to help you every step of the way As a Customer Service Director, you recognise the enormous pressure when