You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But here’s the truth I share with every Customer Service Director

As a Housing Leader, you know the feeling: weeks of hard work planning your new system are nearly done. But the transition—that moment of Go-Live—can feel like stepping onto thin

How to turn “Doing More with Less” from a slogan into a strategy using Microsoft Copilot and Power Platform Customer Service Directors and IT leaders in UK housing associations face

As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are forced to rely on rigid, expensive, and outdated systems. These

Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny imposed by the Housing Ombudsman. Additionally, they handle the daily reality of supporting front-line