Forget the Tech: Why a Great CRM Starts With You
As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your teams are often trapped, forced to work with rigid, expensive, and outdated…
Chris Roberts
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Your Guide to Successful CRM Implementation
From a blank page to go live, these phases are designed to help you every step of the way As a Customer Service Director, you recognise the enormous pressure when systems fail.…
The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀
As a Customer Service Director, you know the pain: processes are stuck in spreadsheets, systems don’t talk to each other, and your team is spending more time on admin than actually helping…
Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams
For years, housing associations have been trapped. You are forced to rely on rigid, legacy systems that are expensive and fail to evolve with your needs. This outdated technology directly impacts your…
Data-Driven Decisions: Using Power BI to Gain Insights in Social Housing
I know how stretched resources and time can be. For that reason i wrote this blog about how Power BI can be a game-changer for your operations. You don’t have to be…
Seamless Integration: Connecting Your Housing Systems with the Power Platform
I understand the challenges you face in providing efficient services while managing complex systems and data. The key to success lies in seamless integration, and that’s where the Microsoft Power Platform comes…
Beyond the Basics: Customising Dynamics 365 for Your Unique Housing Needs
I’m passionate about helping housing associations thrive using Microsoft technologies. This article looks into how you can take Dynamics 365 beyond its out-of-the-box capabilities and tailor it to fit your specific organisational…
Unlock Efficiency: How the Microsoft Power Platform Transforms Housing Management
I’ve been working with and in housing associations like yours for over 20 years. I understand the pressures you face: delivering exceptional services with constrained resources, ensuring tenant satisfaction, and navigating modern…
How much does Dynamics 365 Cost to implement?
It’s a very fair question, but it does depend on what you’re trying to achieve and what you’ll use the application for. Starting with Dynamics can be like buying a new car…
Losing track of all the housing reports you need to bring yourself up to date with?
I just loaded this housing ombudsman report into Googles https://notebooklm.google and the results were great. It generated: An AI Generated Conversation to listen to on the go! And an FAQ: Sanctuary Housing…