Why you should connect MS Teams and Dynamics 365 for Sales
MS Teams is just blowing up, isn’t it? In July of this year it hit 13 Million Active Daily Users and surpassed Slack! I too, am experiencing a shift in my own usage of Teams. I now have the Teams desktop app open (and maximised) more than any other app on my laptop. That’s huge! Particularly when Outlook had previously held that position for the past 15 years! So, we’re spending more… Continue Reading...
Playbooks in Dynamics 365 For Sales
One of the great strengths of the Dynamics 365 platform is it’s ability to allow organisations to configure their own business processes. Workflow, business rules and business process flows, have, for some time, been used to define and apply businesses processes, supporting users in their day to day work. Earlier this year, a new tool in this “process arsenal” appeared in Dynamics 365,… Continue Reading...
Battling complacency and valuing simplicity
As IT professionals, sometimes we lose sight of how impressive and impactful some of the most simple solutions can be. In the last few years, I have delivered many Dynamics 365 CE demonstrations. All of these involved some level of configuration that directly addressed a requirement or business challenge of my potential customer. More often than not, I invest significant effort in bespoking… Continue Reading cgd365’s...