Alert for Old Cases: Calculated and Rollup Fields

Today, I continue to answer the question ‘what was the best way to use a workflow to send an email when a case had not been modified in 5 days?’ by discussing a potential solution using Calculated and Rollup Fields!

We are talking about potential solutions for dealing with Cases that have been sitting in the system but not worked on for several days.

To get a better understanding…

Continue Reading Kylie Kiser’s Article on their blog

Alert for Old Cases: Calculated and Rollup Fields – Kylie Kiser

Today, I continue to answer the question ‘what was the best way to use a workflow to send an email when a case had not been modified in 5 days?’ by discussing a potential solution using Calculated and Rollup Fields! We are talking about potential solutions for dealing with Cases that have been sitting in …

Blog Syndicated with Kylie Kiser’s Permission