Microsoft Dynamics CRM 1.0 came out in 2003. A the time, it was named “Microsoft Business Solutions Customer Relationship Management 1.0” (learn more about the Dynamics CRM history in this article by Fiona Bond). CRM Certification Exams came out shortly after in 2004 with version CRM 1.2.
Since then, certification exams were always organized in these main categories:
- Customization and…
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