The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it??
What is Unified Service Desk?
You may not be aware of Unified Service Desk (USD) and the many advantages it can deliver. USD is designed to work with Dynamics 365, it is a configuration-based framework aimed at building applications which can benefit contact centre agents.
Features such as…
Continue Reading Neil Parkhurst’s Article on their blog
Introducing – The USD Accelerator
Blog Syndicated with Neil Parkhurst’s Permission