Whats New in April 19′ update – Omni Channel Engagement Hub

This blog is part-1 of a series of blog on what I find is new and interesting in the April-19 update of Dynamics 365 Customer Engagement.
Microsoft has provided a list of updated and new features in the April 2019 update release notes. I had written earlier about the Sales AI capabilities in Dynamics 365. This blog focus is on Customer Service and specifically the very new upcoming feature…

Continue Reading MihirCRM’s Article on their blog

Whats New in April 19′ update – Omni Channel Engagement Hub

This blog is part-1 of a series of blog on what I find is new and interesting in the April-19 update of Dynamics 365 Customer Engagement. M…

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