Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown – YouTube

Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown

Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break down the Quality Evaluation Agent (aka Quality Assurance Agent) in Dynamics 365, the tool that takes the guesswork out of quality assurance and replaces your manual review process with something that actually scales.
I’ll walk you through all three core components: Evaluation Criteria, Evaluation Plans, and Evaluation Results . I’ll expain exactly how they work together to help you measure quality, coach your team, and improve the customer experience across your entire organization.
Whether you’re a supervisor drowning in manual call reviews or a CX leader trying to drive consistency across multiple teams, this one’s for you.

Related article: https://d365goddess.com/understanding_qea/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

Is your customer service team delivering great experiences or are you just hoping they are? In this video, I break down the Quality Evaluation Agent (aka Quality Assurance Agent) in Dynamics 365, the tool that takes the guesswork out of quality assurance and replaces your manual review process with something that actually scales.
I’ll walk you through all three core components: Evaluation Criteria, Evaluation Plans, and Evaluation Results . I’ll expain exactly how they work together to help you measure quality, coach your team, and improve the customer experience across your entire organization.
Whether you’re a supervisor drowning in manual call reviews or a CX leader trying to drive consistency across multiple teams, this one’s for you.

Related article: https://d365goddess.com/understanding_qea/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

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