Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes – YouTube

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes

Disposition codes in Dynamics 365 Customer Service and Contact Center help you capture how customer conversations actually end—not just that they happened. By standardizing conversation outcomes, you get cleaner data, better reporting, and real insights into customer trends, agent performance, and process gaps. In this video, I’ll show you how to enable and configure disposition codes and the CSR experience.

Related Article: https://d365goddess.com/disposition-codes-d365cs/

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LinkedIn: https://www.linkedin.com/in/diantaylor/
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Disposition codes in Dynamics 365 Customer Service and Contact Center help you capture how customer conversations actually end—not just that they happened. By standardizing conversation outcomes, you get cleaner data, better reporting, and real insights into customer trends, agent performance, and process gaps. In this video, I’ll show you how to enable and configure disposition codes and the CSR experience.

Related Article: https://d365goddess.com/disposition-codes-d365cs/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

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