Work Trend Index 2026: the Agency Gap is real, and HR owns the fix

Let me tell you what the Microsoft Work Trend Index 2026 just confirmed, that those of us in HR have been saying for years while leadership nodded politely and did absolutely nothing about it: The bottleneck is never the technology. It’s always the system around it. Microsoft went and surveyed 20,000 people across 10 countries, dug through trillions of M365 signals, and landed on something that should make every CHRO put down their coffee and pay attention: organizational…