What is AI for you

It’s been a while since I last wrote a blog, so here I am again.

What is a blog, really? To me, it’s an expression of your thoughts and your vision.

Everyone has their own understanding of AI, and today I want to share mine.

What is AI to me?

When I was younger, I always looked for corrections. I would do my work, and then search for a second opinion—someone who could say, “This is right” or “This is not.” Today, I have that companion in AI. It validates my work, offers alternatives, and gives me confidence in my decisions.

If you treat AI as a companion in your work, it becomes a boon. But for those who believe AI is taking away their jobs, it can seem like a threat.

It’s simple: AI is a powerful partner—one that enhances, not replaces, your potential.

How AI is being used in Dynamics 365 CE

Working with Microsoft Dynamics 365 Customer Engagement has shown me how deeply AI is woven into business processes. Here are some real-world scenarios where AI is already making an impact:

1. AI-Powered Sales Insights

Dynamics 365 Sales uses AI to:

Predict which leads or opportunities are most likely to convert. Provide sentiment analysis on emails and interactions. Suggest the next best action for a salesperson. This helps sales teams prioritize smarter and close deals faster.

2. Customer Service Copilot

AI helps customer service agents by:

Suggesting responses to customer queries in real time. Summarizing long case histories instantly. Recommending knowledge articles based on the issue. This reduces handling time and improves customer satisfaction.

3. Automated Case Routing

AI analyzes case content and sentiment to automatically route it to the right team or agent—reducing delays and improving accuracy.

4. Conversation Intelligence

During phone calls or Teams meetings, AI can:

Transcribe conversations live, Detect customer emotions, Highlight action items, And coach agents on soft skills.

This transforms how teams learn and improve.

5. Predictive Customer Insights

Dynamics 365 Customer Insights uses AI models to:

Identify churn risks, Segment customers intelligently, Predict buying behavior. Businesses can then personalize interactions at scale.

AI is not just a concept anymore—it is integrated into the tools we use daily. In Dynamics 365 CE, it doesn’t replace people; it empowers them to work smarter, faster, and more efficiently.

For me, AI is not the end of human capability.

It’s the extension of it.

Original Post https://derivingdynamics.home.blog/2025/12/11/what-is-ai-for-you/