Webinar: Boost CX with WhatsApp, SMS & Live Chat Integration in Dynamics 365 CRM!

Let’s face it—we’ve all been there.

You’re chasing down a lead on WhatsApp, sending a follow-up via SMS, answering questions on live chat… and somewhere in the chaos, a message gets missed, a deal slips through the cracks, or a customer is left waiting.

Sound familiar?

If you’re using Dynamics 365 CRM but juggling multiple platforms to talk to customers—there’s a better way.

Introducing: The One-Stop Communication Solution Inside Dynamics 365 CRM

Join our exclusive webinar to discover how to bring all your conversations under one roof.

Whether you’re in sales, marketing, customer support, or driving digital transformation—this session is packed with insights tailored to help you simplify communication, save time, and deliver better customer experiences.

Webinar: Boost CX with WhatsApp, SMS & Live Chat Integration in Dynamics 365 CRM!

Register Now

Thursday, 24^th April 2025

3PM AEDT, 11AM CET, 11AM EDT

Key Highlights of The Webinar:

Connect with Customers on WhatsApp – Right from Your CRM
With WhatsApp4Dynamics, chat with customers on WhatsApp directly from Dynamics 365 CRM, with all messages auto-logged for easy tracking.

Send & Manage SMS Right from Dynamics 365 CRM with TextSMS4Dynamics
With TextSMS4Dynamics, send and receive text messages straight from Dynamics 365 CRM to stay connected with your customers in real-time.

Talk to Your Website Visitors – Right Inside Dynamics 365 CRM
With LiveChat4Dynamics, add live chat to your website and manage all website conversations inside Dynamics 365 CRM for faster, smarter support.

What You’ll Learn:

• Talk to customers where they are – Send and receive WhatsApp, SMS, and Live Chat messages right from Dynamics 365 CRM.
• Stay in the loop – Get instant notifications inside Dynamics 365 whenever a customer messages you, so you never miss a beat.
• Never lose track of a conversation – Every message is auto-logged to the right customer record.
• Respond faster – Use built-in message templates for quick, consistent replies.
• Smarter routing – Chats go to the right agent based on who’s available and skilled to handle it.
• Convert in real-time – Instantly create leads or support tickets from any conversation.
• No more switching tabs – Stay in Dynamics 365 and manage it all.

Who Should Attend?

Sales Professionals
Streamline your follow-ups and never miss a beat. Spend more time closing deals and less time switching screens.
“One Suite. All Conversations. More Conversions!”

Marketing Teams
Track engagement and leverage complete conversation history to craft personalized messaging and build stronger connections—right within your CRM.
“Connect Smarter. Convert Faster.”

Customer Service & Support
Deliver real-time help and log everything automatically. Speed up resolutions with zero platform-hopping.
“Centralize Communication. Maximize Closures!”

Digital Transformation Leaders
Simplify operations, eliminate silos, and lead the way in CX innovation.
“Unify Communication. Elevate Strategy.”

Pick a Time That Works for You:

This webinar is offered in 3 convenient time zones. Choose your best fit:

03 PM AEDT | 11 AM CET | 11 AM EDT

Can’t attend live? No problem — register anyway, and we’ll share the recording with you.

Ready to Simplify Your Communication?

Don’t let scattered conversations slow you down.

Join us for the webinar and see how Inogic’s Omnichannel Communication Apps can help you:

• Respond faster
• Stay organized
• Make every interaction count

Register Now – and take the first step towards seamless customer engagement!

Curious to see how Inogic’s Omnichannel Communication Apps work?

You can try out WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics with a free 15-day trial—available on our website or on Microsoft AppSource.

Want a quick look before you dive in?

Check out our short and helpful demo videos to see how WhatsApp4Dynamics, TextSMS4Dynamics, and LiveChat4Dynamics bring all your customer conversations into Dynamics 365 CRM.

Got questions or need a personalized walkthrough?

We’re happy to help! Just drop us a line at crm@inogic.com and we’ll set up a one-on-one demo for you.

The post Webinar: Boost CX with WhatsApp, SMS & Live Chat Integration in Dynamics 365 CRM! first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.

Original Post https://www.inogic.com/blog/2025/04/webinar-boost-cx-with-whatsapp-sms-live-chat-integration-in-dynamics-365-crm/