Field service teams across the U.S. and North America face a common challenge — scheduling appointments efficiently while keeping customers satisfied. Missed visits, long travel times, and last-minute cancellations can
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WhatsApp messages have a 98% open rate. Email sits at 21%. For businesses using Dynamics 365, this gap represents a massive opportunity. Most businesses struggle to connect their customer data
Nowadays, customer interactions often span many languages. Microsoft’s Copilot Studio provides a powerful way to build multilingual agents, chat agents or bots that can seamlessly converse in more than one
The banking industry in Australia is at a fascinating crossroads, according to reports. Traditional branches are shrinking, mobile and digital channels are multiplying, and customer expectations are evolving faster than
Cloning a single record in Dynamics 365 CRM is easy, but what happens when that record has multiple related entities like Orders, Line Items, and Quotes? Manually duplicating them can
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