See how a CSR using Dynamics 365 Contact Center can share a Microsoft Teams link with a customer, allowing them to share their screen during a support interaction. This creates a more collaborative way to troubleshoot issues, walk customers through processes, and provide real-time assistance.
In this demo, I'll show how the CSR can initiate the screen-sharing experience directly from Dynamics 365 Contact Center. And the best part? Customers don't need a Microsoft Teams license to join! They can simply use the shared link to connect and collaborate with the CSR, making it easier to resolve issues together.
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