Tricia Sinclair & Guro Faller – Personalise Your Customer Experience with Dynamics 365 – YouTube

How can the contact centre and the marketing team work together to improve the overall customer experience and increase revenue? Join us as we demonstrate how we can make your data work for you with rich insights and next best actions through D365 Customer Insights, D365 Marketing and Omnichannel for Customer Service.

We will demonstrate a typical use case and discuss how each component works together to orchestrate a personalised customer experience based on a homogenous platform and unified data estate.

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Author: Scottish Summit

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