Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft’s efforts in embedding social into the core features of what still used to be called Dynamics CRM.
The post The Social CRM that came to be: from 2010 to 2020 appeared first on Jukka Niiranen.
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https://jukkaniiranen.com/2020/04/the-social-crm-that-came-to-be/
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