Dynamics 365 Customer Engagement
Unified Routing – Capacity Profiles and Work Classification
I recently had a requirement to route conversations differently to agents based on the skills we’d classified for the work item. In this post…
Tag: Work
Dynamics 365 Customer Engagement
Date Window Start and Date Window End fields missing on the Work Order form – Dynamics 365 Field Service
Recently we found that in one of the environments, the Date Window Start / End Dates was not showing up on the Work Order…
Dynamics 365 Customer Engagement
Configure if Booking Status completes a work order
If your organization is using Dynamics 365 Field Service, then you might have come across a scenario where a field technician doesn’t need to…
Dynamics 365 Customer Engagement
D365 Field Service: Configure if Booking Status completes a work order – YouTube
D365 Field Service: Configure if Booking Status completes a work order If your organization is using Dynamics 365 Field Service, then you might have…
Power Apps
Power Apps – Work with JSON
In this article, let’s see how we can work with JSON format in our Canvas App. What JSON is? JavaScript Object Notation (JSON) is…