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Dynamics 365 Customer Engagement

Dynamics 365 Customer Self-Service PowerApps Portals – Creating a Case on Behalf of Another Account

A common question I get about using Dynamics 365 Portals (aka Dynamics 365 Customer Service PowerApps Portal) is the ability to create cases on…

4 July 2019 · Nick Doelman

Dynamics 365 Customer Engagement

Using the Content Access Level for KB Articles in Customer Self-Service Portal – Nishant Rana’s Weblog

Suppose we have already configured Portal, created contacts and associated KB article to the Portal. Now the scenario we want to implement is we…

29 October 2018 · Nishant Rana