I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to have priority over another? This requirement
I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to have priority over another? This requirement
Ever wondered how complex integration systems / enterprise messaging works? Curious about whether there’s a way to bypass and prioritise certain messages? Then join this episode as Chris Reddington and