Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents availability. From time to time, I
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You often hear phrases like: Performance in Dynamics 365 is a critical aspect for both users and system owners. For end users, poor performance can lead to frustration, while system
The transition from LCS to Power Platform admin center is steaming ahead, and I would like to put a spotlight into the “known issues” that is available in PPAC. If
Weekly Update #47 – Technical Issues This week I live streamed my weekly update video, I had some technical issues and people couldn’t hear me at the start. lol So
Okay, I have tried to fix this issue and write this blog at least 3 separate times because the formula keeps breaking and as I am trying to grab the
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