Unified Routing – Agent Capacity / Availability Issues
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents…
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to leverage the agents…
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a…
You often hear phrases like: Performance in Dynamics 365 is a critical aspect for both users and system owners. For end users, poor performance…
The transition from LCS to Power Platform admin center is steaming ahead, and I would like to put a spotlight into the “known issues”…
Regards,Saurav Dhyani https://bit.ly/SubscribeSauravYouTube Continue Reading Saurav Dhyani’s Article on their blog Platform Testfield Issues Resolved with #msdyn365bc 24! whatsnew, #BC24, #testfield, #platform Blog…