With Microsoft’s Omnichannel for Customer Service it will be common to use a push method to route your chats to the “best” agent . An alternative method of working is
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This episode is sponsored by KingswaySoft. Scott brings us a few miscellaneous goodies to make your reporting and visualization more secure and better looking. References mentioned in this episode: Power
This episode is sponsored by D365UG. It’s thanksgiving in the US, and we are celebrating with a grab bag of productivity tips. Creating appointments from emails Quick steps Make your
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