The consult feature was covered in the previous post, but the ability to transfer is slightly different. There is the… Continue Reading admin’s Article on their blog https://www.crmcat.co.uk/customer-service/the-transfer-feature-in-omni-channel-engagement/?utm_source=rss&utm_medium=rss&utm_campaign=the-transfer-feature-in-omni-channel-engagement Blog Syndicated
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Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article on their blog No Title No
In this video, I take you through the new Search this View feature coming to Dynamics 365 Customer Engagement in April, currently in 2020 Wave 1 preview. This will allow
Power 2020: Wave 1 Update: Kanban Feature source
A new, exciting and smoking hot feature for URS (Universal Resource Scheduling) was released in EMEA just earlier this week. It is the ability to enable quick scheduling for any
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