2020 Release Wave 2 brings improvement in duplicate detection and merge capabilities. Check other posts on Release 2020 Wave 2 To enable it, navigate to…
In this article I am going to talk about interactive experience dashboards in Customer Service. These dashboards were introduced to us as part of…
With 2020 Release Wave 2, users can now finally compose, edit, and send emails from the Dynamics 365 Mobile App. Check other blog posts on…
Microsoft recently launched one of the cool feature in Dynamics which will enhance UI experience to compose email message from timeline. As part of…
With 2020 Release Wave 2, we can now author the email template from within the Customer Service Hub app. (along with the classic Settings…
