Learn how to link a single email to multiple records in Microsoft Dynamics 365 for better tracking and relationship management. Quick and easy steps for enhanced productivity. This video consists
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In this video, you’ll discover how to associate a case with a knowledge article in Dynamics 365 Customer Service, helping streamline support and enhance agent productivity. This video consists of:
Learn how to create and use Knowledge Article Templates in Dynamics 365 Customer Service. This video explains their purpose, benefits, and how they help standardize content creation for better support
Learn how to easily create and configure your email signature in Dynamics 365 Customer Service. This step-by-step guide will help you personalize your emails and maintain a professional look in
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