Escalating Cases in D365 Customer Service In this video I am going to show you how you can build your own logic to escalate cases. This functionality is something that
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? http://meganvwalker.com/creating-actions-triggered-by-satisfaction-metric-values-in-customer-voice Microsoft Forms Pro became Dynamics 365 Customer Voice in July 2020. Using Satisfaction Metrics on Surveys, we can use the values that come through in a Survey Response
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