D365 Customer Service: Spice up your case forms with new controls! If you saw last week’s video, you know I talked about the new 360 customer component which came out
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D365 Customer 360 Component In today’s article I am going to discuss yet another feature that was part of 2023 release wave 1 which is called the Customer 360 component.
Copilot for Dynamics 365 Customer Service In this video I will tell you all about Microsoft’s Copilot for Dynamics 365 Customer Service! In case you were wondering what Copilot is:
This webinar will demonstrate the main QnA, issue logging, and knowledge base building features of Simplanova’s Teams bot. We will demonstrate a provisioned example, and attendees will be invited for
How can the contact centre and the marketing team work together to improve the overall customer experience and increase revenue? Join us as we demonstrate how we can make your
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