Dynamics 365 Great Plains
3,000 Articles on azurecurve | Ramblings of an IT Professional
I realised over the weekend that in the almost 12 years that I have been running this site, I have just surpassed 3,000 published…
Tag: Articles
Dynamics 365 Customer Engagement
Sharing multiple knowledge articles
Most of us are aware of the knowledge article functionality within Dynamics 365. For those who aren’t familiar with it, knowledge articles can empower…
Dynamics 365 Customer Engagement
AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2
The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution…
Dynamics 365 Customer Engagement
Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2
With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/…
Dynamics 365 Customer Engagement
Omnichannel & Knowledge Articles
One of the most useful features that Dynamics 365 has to offer (in my opinion) is the ‘Knowledge Base’ feature. The purpose that this…