ServiceNow Tutorial For Beginners | ServiceNow ITSM Process Overview from Mindmajix.com – The leading online global training platform.
What is ServiceNow?
ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
ITSM – IT Services Management
ITOM – IT Operations Management
ITBM – IT Business Management
ServiceNow ITIL – The ServiceNow IT Infrastructure Library (ITIL) is an integrated, process-based, best practice framework for managing IT services.
It provides guidance for creating and operating a Service Desk that provides efficient communication between the user community and the IT provider.
The core concepts that we cover in topi are
0:17 Module Agenda
0:27 What is ITSM?
2:15 ITSM Methodology
2:48 IT Service Support
4:38 IT Service Delivery
6:50 Audit Indices
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