Microsoft Forms Pro is an enterprise survey capability that helps businesses obtain the feedback they need to make smarter decisions. Powered by both Office 365 and Dynamics 365, Forms Pro supports businesses seeking to transform customer, product, and employee experiences.
Analyze customer satisfaction insights combining Forms Pro and Dynamics 365 Customer Service data. In this video we tak a look at the Microsoft Forms Pro Customer Satisfaction Power BI App available in AppSource. Use this app to get insights report that link customer feedback with the cases when you use Microsoft Forms Pro to send survey after case resolution in Dynamics 365 Customer Service.
More information on tools used in this video:
✔ Microsoft Forms Pro: https://formspro.microsoft.com
✔ Microsoft Power BI: https://powerbi.microsoft.com
✔ AppSource: https://appsource.microsoft.com/en-gb/product/power-bi/msfp.formsprocustomersatisfaction
Thanks for watching. You can find me in the following places:
🎯 Website: https://meganvwalker.com
🎯 Twitter: http://twitter.com/meganvwalker
🎯 LinkedIn: http://linkedin.com/in/meganwalker
🎯 Subscribe to my blog at: https://meganvwalker.com/subscribe-new-articles/
#EmojiMegs #PowerPlatform #MSDynCRM #MSDyn365 #D365
source
More About This Author
Array
Dyn365CE2023.05.04Link Substack to Google Analytics 4 (GA4)
Dyn365CE2023.05.03Frequency Capping To Avoid Message Fatigue In Real-time Marketing
Dyn365CE2023.04.27Using Conditional Content in Content Blocks in D365 Marketing
Dyn365CE2023.04.25Create A Simple Auto Responder Email Journey In Real-time Marketing