Microsoft Forms Pro is an enterprise survey capability that helps businesses obtain the feedback they need to make smarter decisions. Powered by both Office 365 and Dynamics 365, Forms Pro supports businesses seeking to transform customer, product, and employee experiences.
Analyze customer satisfaction insights combining Forms Pro and Dynamics 365 Customer Service data. In this video we tak a look at the Microsoft Forms Pro Customer Satisfaction Power BI App available in AppSource. Use this app to get insights report that link customer feedback with the cases when you use Microsoft Forms Pro to send survey after case resolution in Dynamics 365 Customer Service.
More information on tools used in this video:
✔ Microsoft Forms Pro: https://formspro.microsoft.com
✔ Microsoft Power BI: https://powerbi.microsoft.com
✔ AppSource: https://appsource.microsoft.com/en-gb/product/power-bi/msfp.formsprocustomersatisfaction
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