Now Reading: {Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case
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{Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case
{Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case
Originally posted on MSDYNAMICSBLOG BY DEEPESH:
Pre-requisites: Should have “Customer Service Hub” app installed in your tenant Add out of box “Case” entity in your solution Create a custom lookup field (Lookup to Queue) titled as “Queue” under Case entity and place it on “Case for interactive experience” form Requirement: The Queue to which Case…
Continue Reading Nishant Rana’s Article on their blog
{Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case
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