Manage Parent Child Cases in CRM

Originally posted on crmcooking:
In Microsoft Dynamics CRM you can manage multiple cases efficiently using parent and child cases. If you want to records same issue for multiple customers, you can open a primary case called parent case and then create a secondary case called child case. Please consider the following scenario. Multiple customers are…

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Manage Parent Child Cases in CRM

crmcooking In Microsoft Dynamics CRM you can manage multiple cases efficiently using parent and child cases. If you want to records same issue for multiple customers, you can open a primary case called parent case and then create a secondary case called child case. Please consider the following scenario.

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Author: Nishant Rana

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