Manage Parent Child Cases in CRM

Originally posted on crmcooking:
In Microsoft Dynamics CRM you can manage multiple cases efficiently using parent and child cases. If you want to records same issue for multiple customers, you can open a primary case called parent case and then create a secondary case called child case. Please consider the following scenario. Multiple customers are…

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Manage Parent Child Cases in CRM

Define parent and child case settings (Unified Interface) https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases

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