Originally posted on crmcooking:
In Microsoft Dynamics CRM you can manage multiple cases efficiently using parent and child cases. If you want to records same issue for multiple customers, you can open a primary case called parent case and then create a secondary case called child case. Please consider the following scenario. Multiple customers are…
Continue Reading Nishant Rana’s Article on their blog
Manage Parent Child Cases in CRM
Define parent and child case settings (Unified Interface) https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
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