Introducing the Customer Intent Agent in Dynamics 365 – Part 2

Dian TaylorDyn365CEYesterday44 Views

Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. In that article, I gave a quick overview of three new autonomous agents Microsoft is rolling out: the Case Management Agent, the Customer Knowledge Management Agent, and the Customer Intent Agent. Each of them brings something unique to the table, all with theRead More

Original Post https://d365goddess.com/introducing-the-customer-intent-agent-in-dynamics-365-part-2/?utm_source=rss&utm_medium=rss&utm_campaign=introducing-the-customer-intent-agent-in-dynamics-365-part-2

0 Votes: 0 Upvotes, 0 Downvotes (0 Points)

Leave a reply

Follow
Sign In/Sign Up Sidebar Search
Loading

Signing-in 3 seconds...

Signing-up 3 seconds...