Install Voice Channel in Omnichannel – Dynamics 365 Customer Service
Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#prerequisites Login to Power Platform Admin Center >> Environments https://admin.powerplatform.microsoft.com/environments Select Resources >> Dynamics 365 apps Select Manage for Omnichannel for Customer Service – Telephony It will open Dynamics 365…
Continue Reading Nishant Rana’s Article on their blog
Install Voice Channel in Omnichannel – Dynamics 365 Customer Service
Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#prerequisites Login to Power Platform Admin Center >> Environments https://admin.powerplatform.microsoft.com/environments Select Resources >> Dynamics 365 apps Select Manage for Omnichannel for Customer Service – Telephony It will open Dynamics 365 Administration Center | Omnichannel page Click on Add environment Select the required environment and click on…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE2023.05.29Fix – Exception in creation of lead (Dynamics 365 Marketing)
Dyn365CE2023.05.28Fixed – Expect non-empty Guid while importing solution in Dynamics 365/ Dataverse
Dyn365CE2023.05.24How to – set Calendar View to start the week from Monday – Dynamics 365
Dyn365CE2023.05.23Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)
