Get started with Universal Resource Scheduling

Posted By Sara Lagerquist on 14 Jan 2019 in Dyn365CE

Universal Resource Scheduling is the scheduling engine in Microsoft Dynamics 365 Customer Engagement that allows you to enable scheduling for any entity, even custom entities. It’s used to find the best resource based on a set of different variables for example availability, skill set and location.

I know what you are thinking… Even custom entities? But how? What should I think about?

Well let…

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Get started with Universal Resource Scheduling

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Sara Lagerquist

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