Episode 24: CRM MVP Gustaf Westerlund disagrees with my disagreement of Industry "Best Practices"

During the Microsoft MVP Summit 2018, Gustaf Westerlund asked if I had some time to talk about Episode 20 where he thought there were a few “Best Practices” I was incorrect for disagreeing with them, and that there were other “Best Practices” that he didn’t even think they were actual Best Practices at all.

So instead of missing all the great details and insight from Gustaf by having the conversation later that night during dinner or at the hotel bar, I decided to hand him a mic and hit record to settle our disagreements on record and let you all listen.

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