Field Service contains the ability to define characteristics for resources. These are used to record the skills and certifications of a resource. It has information that is used on work orders to ensure only correctly qualified engineers are assigned.
Characteristics are the skills or attributes of resources. For example, they will be indicating a license or certification needed for certain types of work.
The Latest Field Service Version (126.96.36.199) introduced this feature independently for Field Service by configuring the settings from the “Field Service Setting” area.
This blog will be a walkthrough of the steps needed to be performed to enable or disable enhanced characteristics for resources.
This Field Service Setting allows system administrators to set the default setting of Enhancement for Characteristics of resources. With this enhanced characteristic setting enabled, the user can append some more information to Bookable Resource Characteristic records.
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Inogic is one of the leading Microsoft Dynamics 365 ISV since 10+ years. Its flagship product Maplytics™ is a market leading certified (CfMD) geo-analytical mapping app. Maplytics empowers Dynamics CRM users across industries with the power of geographical data visualization, route optimization and along the route search with turn-by-turn directions, appointment planner, locational search by radius and shapes with drill-down filters and color-coded pushpins, heat maps, shape layers & territory management.
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