In this video, I take you through the steps to enable and use the new Email enhancement capabilities coming to Dynamics 365 Customer Engagement in October. You can try this out today using by enabling the 2019 Wave 2 preview detailed here: https://www.youtube.com/watch?v=0TrlzkytT8I
This will allow you to begin testing this feature ahead of it’s release to general availability in October.
I also wrote about this on my blog here: https://www.d365geek.co.uk/single-post/2019/09/19/Enhanced-Email-Functionality
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