Now Reading: #D365ForHousing – Its not all about Tech
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#D365ForHousing – Its not all about Tech
I’m on a mission to bring together people and processes from across the Housing and Public sector and package them up in Microsoft Dynamics 365 for FREE! #D365ForHousing is the Affordable.Innovative.Collaborative way of doing just that!
I’ve already worked with a variety of housing professionals to create a number of modules including..
- Person
- Property
- Tenancy
- ASB
- Complaints
While these modules get you up and running quickly there is still one key element you MUST consider…people!
More than just great Tech!
These modules are brilliant, but worth nothing if no one uses them. Using a CRM system can be a very different experience for a colleague who’s used to putting war and peace into a notes box. They’ll need to
- Understand and categorise the contact
- Log how the contact came in
- Decide whether the query can be resolved/know who to send it on to if it can’t
All this while navigating around a new system and taking on a lot of information from the customer.
Over the last few years I’ve written a number of blogs on how you can make life easier for the project team and your users. I’ve picked a few of the key ones below. It would be great to get your thoughts/opinions…
Need help? Here’s how I can support your Dynamics 365 journey:
- Provide you with FREE Dynamics 365 modules that users love (Once you’ve registered) –#D365forhousing has already delivered several great modules (see above) including complaints, lettings and ASB
- Support your implementation of Dynamics 365 – Deliver an application that’s adopted, delivers a return on your investment and doesn’t break the bank. My focus is Outcome, not Income.
- Provide ongoing support – I’ve teamed up with a Microsoft partner to deliver a great service as your system grows.
If this sounds good, or you’re not sure where to start please get in touch.
Original Post https://deliveringcrm.net/2020/09/15/d365forhousing-its-not-all-about-tech/
