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Connecting LUIS to D365 (Part 2)


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In the first part of this blog post I explained our scenario for Big Energy Co and it’s desire to improve efficiency in the support desk, introduced LUIS and the core concepts around utterances and intents, configured LUIS to allow it to understand the intents we need and published the application.

Now I need to connect LUIS and D365 to allow automatic classification and routing of cases…

Continue Reading Cooky’s Article on their blog

Connecting LUIS to D365 (Part 2)

Blog Syndicated with Cooky’s Permission

Author: Carl Cookson

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