Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
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When working with Azure Data Factory (ADF) and the Dataverse connector, passing the pipeline trigger time into a Data Flow can be trickier than expected. The Scenario You want to
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Productivity tools are evolving faster than ever, Copilot Chat is a game-changer. You’re a professional, student, or just trying to get more done in less, Copilot Chat is the assistant
Power Automate has over 1,000 connectors, so you’d think you can access any data you need. Right? Well, not always. While Power Automate is incredibly powerful, it’s easy to forget
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