The Big Purchase That Didn’t Deliver The Perth Panthers had just invested in a digital scoreboard. It was supposed to be the crown jewel of the arena — flashing goals,
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Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
When working with Azure Data Factory (ADF) and the Dataverse connector, passing the pipeline trigger time into a Data Flow can be trickier than expected. The Scenario You want to
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
Productivity tools are evolving faster than ever, Copilot Chat is a game-changer. You’re a professional, student, or just trying to get more done in less, Copilot Chat is the assistant
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