Why I did this I’m using managed identity to let a Dataverse plug-in call Azure resources without storing secrets. One of those calls hits a Logic App (Consumption) via the
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The Big Purchase That Didn’t Deliver The Perth Panthers had just invested in a digital scoreboard. It was supposed to be the crown jewel of the arena — flashing goals,
Microsoft vs. Direct Routing: Which Voice Path is Right for You? When you’re rolling out Dynamics 365 Contact Center, one of the first big questions you’ll face is: How do
When working with Azure Data Factory (ADF) and the Dataverse connector, passing the pipeline trigger time into a Data Flow can be trickier than expected. The Scenario You want to
Customer service within a Contact Center is no longer just about people answering phones or responding to emails. It’s about building a unified, AI-powered service experience where humans, AI agents,
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