Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Quality Evaluation Agent is one of the AI capabilities in Dynamics 365 Contact Center that helps evaluate customer interactions based on defined quality criteria.…
As AI capabilities mature within Dynamics 365 Contact Center, one topic that increasingly surfaces in architecture discussions is prompt handling. Not all prompts are…
Most organisations tell us they “use Azure DevOps” — but when we arrive onsite, what they really have is an out‑of‑the‑box setup with no…
In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly,…
