Problem: Copilot Studio can answer questions, but reliable citations are inconsistent — especially when you’re using MCP resources where native citations aren’t yet exposed. Goal: Ship…
As AI capabilities mature within Dynamics 365 Contact Center, one topic that increasingly surfaces in architecture discussions is prompt handling. Not all prompts are…
In many service and Contact Center scenarios, the value of AI isn’t about building the most advanced assistant; it’s about solving real problems quickly,…
How do we use M365 Copilot to take the learning from last year, bring them together with my goals and ambitions for this year,…
This blog post is dedicated to Festive Tech Calander 2025, the #festivetechcalendar team is raising money for the Beatson Cancer Charity with the hope…
