When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks. Today's business realities has marketing…
After years of using entities, attributes, and option sets in Dynamics 365 and the Power Platform, Microsoft are changing the terminology for elements in…
Did you know that there are two types of identifiers used in the SharePoint connector to identify an item in a SharePoint list or a…
I was working in the new Customer Service Workspace app, which got added to my instance as part of the 2020 Release Wave 2…
One of the things that customer service agents absolutely HATE is having to type full replies to customers. There are many things that they’ll…
