Hello Everyone, Today I am going to share my thoughts on getting deeper insights on email engagement with heatmap analytics in Dynamics 365 Customer Insights. Let’s get’s started. This enhancement
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There are scenarios in CI-D when it is integrated with Dataverse where you may run into a bug with the platform. This is when one of the COLA (Contact, Opportunity,
Introducing the Customer Intent Agent In Dynamics 365 – Part 2 This video introduces the Customer Intent Agent, the third of three new autonomous agents released in the 2025 Release
Back in February, I shared some of the new features that are coming in the 2025 Release Wave 1 for Dynamics 365 Customer Service and Contact Center. In that article,
Recently, we had a requirement to track the Current and Previous contracts for a Contact in our Dataverse environment. To achieve this, we created two separate N:1 relationships between the
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