Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service and Contact Center. (If you
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Everything you need to know about the Customer Knowledge Management Agent! Back in February, I shared a video previewing the 2025 Release Wave 1 updates for Dynamics 365 Customer Service,
While trying to delete a custom public view (Test View) in Dataverse, we encountered the following error: “The SavedQuery(<GUID>) component cannot be deleted because it is referenced by 1 other
The ice is set, the crowd is coming, and the clock is ticking. That’s a typical day for the Perth Panthers’ Ice Crew and Dispatch Team. Now imagine this: a
This is a quite common requirement in Dynamics 365 CE to send emails from a common email like donotreply or noreply or any other common name to all the users
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